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Welcome to WACRA, the Worldwide Airline Customer Relations Association

Since 1946, WACRA has played a significant role in the advancement of customer service in the aviation industry. It comprises more than 90 member airlines from around the globe. Our annual conference brings together a multidisciplinary group of speakers, business sponsors, and airline delegates. We endeavor to provide opportunities to expand your knowledge in key customer relations fields, bring you into direct contact with senior representatives from the DOT and European Commission, and develop strong professional ties to your colleagues from all parts of the world.

Learn how you can become a member today.

WACRA / European Commission Meeting

Many thanks to everyone who participated in our summit with the European Commission.  The presentations are now available to WACRA members.  Click the Past Conferences tab and look for the links under the “2014 EC / WACRA Summit” section.

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What is WACRA
Articles of Association
Board of Directors
WACRA Airlines
Members Directory

Airline Delegate
Business Sponsor
Past Conferences