| Agenda - WACRA 2017 Conference - October 25 - 26 |
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Time |
Registration |
Event |
Who |
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Topic |
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| Wed, Oct 25 |
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0630 - 0830 |
Breakfast buffet |
Breakfast buffet Late registration |
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0830 - 0845 |
Host carrier welcome |
Platinum sponsor opening Chairperson's welcome |
Conversocial
Kavita Sharma al-Jassim (Gulf Air)
WACRA Chair |
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0845 - 0945 |
Opening ceremony |
Guest speaker |
Leslie O'Flahavan - E-write, Inc. |
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Training and Coaching: How to develop your team's writing skills |
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0945 - 1005 |
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Platnium sponsor |
Conversocial |
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1005 - 1025 |
Speaker 1 |
Break and sponsor review |
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1030 - 1130 |
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Keynote speaker |
Christopher Elliott |
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1130 - 1215 |
Speaker 2 |
Guest speaker |
Jeff Butler VP of Guest Services and Inflight Alaska Airlines / Virgin America |
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1215 - 1315 |
Lunch |
Lunch |
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1315 - 1415 |
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Guest speaker |
David Johnston / Jennifer Plozai - TSA |
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Customer service in the comment section: How TSA uses social media as a real-time customer service tool |
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1415 - 1420 |
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Silver sponsor |
Astute Solutions |
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1420 - 1505 |
Workshop 1 |
Guest speaker |
Jim Davis VP of Western USA - Delta Airlines |
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1505 - 1545 |
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Guest speaker |
Craig Derrick - Central Baggage Southwest Airlines |
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1545 - 1600 |
Workshop 3 |
Break and sponsor review |
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1600 - 1700 |
Break and sponsor review |
Guest speaker Platinum sponsor |
Conversocial - Platinum Sponsor (joint presentation with Alaska Airlines) |
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1700 - 1715 |
Workshop 2 |
Close out day 1 |
WACRA board |
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1700 - 1800 |
Workshop 3 |
Reception |
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Free evening |
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| Thu Oct 26 |
0630-0800 |
0630-0815 |
0630 - 0800 |
Breakfast buffet |
Breakfast buffet |
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0805 - 0815 |
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Gold sponsor |
Sparkcentral |
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Sponsorship session / kick off day two |
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0830-0930 |
0815-0915 |
0815 - 0945 |
Speaker 3 |
Keynote speaker |
Patricia Fripp |
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All Speaking is Public Speaking: In Person, Online, On Stage |
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0930-1030 |
0915-1015 |
0945 - 1000 |
Speaker 4 |
Break and sponsor review |
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1030-1100 |
1015-1045 |
1000 - 1100 |
Break and sponsor review |
Guest speaker |
Service Target - David Hayden |
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Creating unfair advantages using web and mobile self-service and self-help |
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1100-1230 |
1045-1215 |
1100 - 1200 |
Workshop 4 |
Guest speaker Gold Sponsor |
Sparkcentral - (joint presentation w/ Laurie Meacham - Jetblue |
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1200 - 1300 |
Workshop 5 |
Lunch |
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1300 - 1400 |
Workshop 6 |
Guest speaker Silver Sponsor |
Astute Solutions w partner airline (TBA) |
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1300-1400 |
1315-1415 |
1400 - 1500 |
Speaker 5 |
Guest speaker |
Eric Lipp / Candace Cable Open Doors |
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1400-1430 |
1415-1430 |
1500 - 1600 |
Break and sponsor review |
Guest speaker |
Fred Elsberry Better Business Bureau (BBB) |
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Consumer complaint data |
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1430-1600 |
1430- 1600 |
1600 - 1630 |
Workshop 4 |
Close out Conference |
WACRA Board |
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Workshop 5 |
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Workshop 5 |
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1600 - 1700 |
1600 - 1700 |
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additonal speaker options |
ViaSat - exhibitor - (joint presentation w/ airline) on live chat for Customer Relations - possibly Virgin America |
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