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WACRA - Worldwide Airline Customer Relations

 
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2017 Conference Agenda - October 25-26

Wed Oct 25 Time Event Who Topic
  0630 - 0830 Breakfast buffet Late registration    
         

0830 - 0845 Platinum sponsor opening Chairperson's welcome Conversocial
Kavita Sharma al-Jassim (Gulf Air)
WACRA Chair
 
  0845 - 0945 Guest speaker Leslie O'Flahavan - E-write, Inc. Training and Coaching: How to develop your team's writing skills 
  0945 - 1005 Platnium sponsor Conversocial
  1005 - 1025 Break and sponsor review    
  1030 - 1130 Keynote speaker Christopher Elliott
  1130 - 1215 Guest speaker Jeff Butler VP of Guest Services and Inflight Alaska Airlines / Virgin America  
  1215 - 1315 Lunch    
  1315 - 1415 Guest speaker David Johnston / Jennifer Plozai - TSA Customer service in the comment section: How TSA uses social media as a real-time customer service tool
       
  1415 - 1420 Silver sponsor Astute Solutions  
  1420 - 1505 Guest speaker Jim Davis VP of Western USA - Delta Airlines
         
  1505 - 1545 Guest speaker Craig Derrick - Central Baggage Southwest Airlines  
         
  1545 - 1600 Break and sponsor review    
  1600 - 1700 Guest speaker Platinum sponsor Conversocial - Platinum Sponsor (joint presentation with Alaska Airlines)
  1700 - 1715 Close out day 1 WACRA board  
  1700 - 1800 Reception    
         
    Free evening    
Thu Oct 26 Time Event Who Topic
  0630 - 0800 Breakfast buffet    
  0805 - 0815 Gold sponsor Sparkcentral Sponsorship session / kick off day two
  0815 - 0945 Keynote speaker Patricia Fripp All Speaking is Public Speaking: In Person, Online, On Stage
  0945 - 1000 Break and sponsor review    
  1000 - 1100 Guest speaker Service Target - David Hayden Creating unfair advantages using web and mobile self-service and self-help
  1100 - 1200 Guest speaker Gold Sponsor Sparkcentral - (joint presentation w/ Laurie Meacham - Jetblue
  1200 - 1300 Lunch
  1300 - 1400 Guest speaker Silver Sponsor Astute Solutions w partner airline (TBA)  
  1400 - 1500 Guest speaker Eric Lipp / Candace Cable Open Doors
  1500 - 1600 Guest speaker Fred Elsberry Better Business Bureau (BBB) Consumer complaint data
  1600 - 1630 Close out Conference WACRA Board  
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